SHIPPING POLICY
Exotic Parrot & Cage
Last Updated: 16 October 2026
At Exotic Parrot & Cage, we aim to ensure that your orders are processed carefully and delivered as safely and efficiently as possible. This Shipping Policy explains how we handle order processing, delivery, shipping costs, and delivery-related issues for purchases made through our website.
1. Order Processing
Orders are processed after payment has been confirmed or another approved payment arrangement has been agreed upon.
Processing times may vary depending on product availability, order size, destination, and any additional checks required before dispatch.
Please ensure that your shipping address, telephone number, email address, and other delivery details are accurate when placing your order. Incorrect or incomplete information may cause delays or additional delivery costs.
An order confirmation does not necessarily mean that the order has been dispatched.
2. Shipping Destinations
Exotic Parrot & Cage may offer delivery to selected domestic and international destinations, subject to product availability, courier coverage, and applicable shipping restrictions.
Available destinations will be confirmed during checkout or before an order is accepted. Some products may have limited delivery options because of their size, weight, handling requirements, or legal restrictions.
International orders may be subject to customs clearance, import duties, taxes, permits, and other requirements imposed by the destination country. Unless expressly stated otherwise, these charges are the customer’s responsibility.
3. Delivery Times
Estimated delivery times depend on the destination, shipping method, courier service, and product availability.
Any delivery timeframe displayed on our website or communicated by our team is an estimate unless expressly confirmed as a guaranteed service.
Deliveries may be delayed by circumstances beyond our reasonable control, including severe weather, public holidays, customs inspections, transport disruptions, courier delays, or regulatory requirements.
We will make reasonable efforts to assist customers when a delivery is delayed.
4. Shipping Fees
Shipping fees may depend on the delivery destination, package weight and dimensions, order quantity, selected shipping method, and any special handling requirements.
The applicable shipping fee will be displayed at checkout where available or communicated to the customer before the order is finalised.
Additional charges may apply to remote destinations, oversized packages, special handling, customs clearance, or redelivery where permitted and applicable.
5. Tracking and Delivery Updates
Where tracking is available, tracking details will be provided after the order has been dispatched.
Customers should use the tracking information to monitor delivery progress and ensure someone is available to receive the package when necessary.
If tracking details are unavailable or appear incorrect, please contact our customer support team for assistance.
6. Delivery Address and Failed Deliveries
Customers are responsible for providing a complete and accurate delivery address and valid contact details.
If a delivery fails because the customer supplied incorrect information, was unavailable to receive the package, or did not collect it within the courier’s permitted period, additional delivery or handling charges may apply.
If a package is returned to us, we will contact the customer where reasonably possible to arrange redelivery or discuss the available options. Any refund or additional charge will be handled in accordance with our Refund Policy and applicable law.
7. Damaged, Missing, or Incorrect Orders
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, an item is missing, or you receive the wrong product, contact us promptly with your order number, a description of the issue, and clear photographs where relevant.
We will review the matter and explain the available resolution, which may include replacement, reshipment, or a refund where appropriate under our Refund Policy and applicable law.
Please retain the original packaging until the issue has been reviewed, as the courier or our team may need it for an investigation.
8. Bird Food and Perishable Products
Bird food, treats, supplements, and other products that may deteriorate if stored or transported incorrectly will be packaged and dispatched according to their handling requirements.
Customers should check product packaging, expiry dates where applicable, and storage instructions upon receipt. Any concern about damaged packaging, contamination, or product condition should be reported promptly.
We cannot guarantee that products will remain in suitable condition if they are stored incorrectly after delivery. This does not affect any rights customers may have under applicable consumer protection laws.
9. Live Birds and Special Deliveries
If Exotic Parrot & Cage offers live birds, live-animal deliveries will be accepted only where suitable transport arrangements and applicable legal requirements can be met.
Live-bird orders may require additional confirmation of availability, delivery arrangements, recipient details, health documentation, permits, and other requirements applicable to the origin and destination.
Delivery options and timelines for live birds will be confirmed individually before the order is finalised. We will not dispatch a live bird where we cannot reasonably arrange an appropriate and lawful delivery method.
Customers are responsible for ensuring that they are legally permitted to receive and keep the relevant species and for obtaining any required destination permits. All arrangements remain subject to applicable animal welfare, wildlife, import, export, and transport laws.
10. International Shipping and Customs
International deliveries may be subject to customs inspections, import restrictions, taxes, duties, quarantine rules, and documentation requirements.
Customers are responsible for checking the import requirements that apply in their destination before placing an order. This is particularly important for live birds, protected species, animal products, and products subject to veterinary or wildlife controls.
We reserve the right to decline or cancel an order where shipping would be unlawful, prohibited, or impracticable. Any refund will be handled in accordance with our Refund Policy and applicable law.
We are not responsible for delays caused by customs authorities or other government agencies, although we will provide reasonable assistance where possible.
11. Order Changes and Cancellations
If you need to change your delivery address or cancel an order, contact us as soon as possible.
We cannot guarantee that a change or cancellation will be possible after an order has been processed, packed, or dispatched.
Any cancellation, return, or refund will be handled in accordance with our Refund Policy and applicable law.
12. Unclaimed or Undeliverable Orders
If an order cannot be delivered or is left unclaimed, we may contact you to arrange collection, redelivery, or return to sender.
Any applicable storage, return, or redelivery costs will be communicated where reasonably possible. Refunds for returned orders will be assessed under our Refund Policy, taking into account the condition of the goods and any applicable legal requirements.
13. Contact Us
If you have questions about shipping, delivery estimates, tracking, or a delivery problem, please contact us through the contact details provided on our website.
When contacting us, please include your order number, full name, and the delivery address associated with your order so we can assist you efficiently.
Exotic Parrot & Cage
Email: [Insert your business email address]
Website: https://exoticparrotandcage.com/
This Shipping Policy should be read together with our Refund Policy, Privacy Policy, and Terms & Conditions. Delivery options, fees, processing times, and international shipping availability should be confirmed before an order is accepted. Nothing in this policy limits any mandatory rights available to consumers under applicable law.