PRIVACY POLICY

Exotic Parrot & Cage

Last Updated: January  2026

1. Introduction

Welcome to Exotic Parrot & Cage, accessible at https://exoticparrotandcage.com/.

We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, creating an account, placing an order, or contacting our team.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you.

By using our website, you acknowledge that you have read this policy. Where consent is legally required, we will request it separately.

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information.

Personal Information

When you place an order, register an account, or contact us, we may collect:

• Full name.

• Billing and delivery addresses.

• Email address.

• Telephone number.

• Account login information.

• Order history and transaction details.

• Information you provide through contact forms or customer support enquiries.

Payment Information

Payments may be processed by third-party payment providers. We may receive transaction confirmations, payment status, and limited payment-related details needed to manage your order.

We do not intend to store complete payment card details on our website where payment processing is handled by an external provider.

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address.

• Browser type and device information.

• Operating system.

• Pages visited and interactions with our website.

• Referral information and approximate location derived from technical data.

• Website performance and security logs.

Bird-Related Enquiries

If you enquire about an exotic parrot, cage, or other bird-care product, we may process the information you voluntarily provide to respond to your enquiry and assist with your purchase.

Please do not submit unnecessary sensitive personal information through our website.

3. How We Use Your Information

We may use your information to:

• Process, confirm, and fulfil orders.

• Arrange delivery and communicate shipment updates.

• Manage customer accounts and order histories.

• Respond to enquiries, complaints, and support requests.

• Process eligible cancellations, returns, and refunds.

• Maintain website functionality, security, and performance.

• Detect and prevent fraud, abuse, and unauthorised transactions.

• Maintain appropriate business and financial records.

• Send promotional communications where permitted by law and subject to your preferences.

• Comply with applicable legal and regulatory obligations.

We will use personal information only for appropriate purposes and in accordance with applicable data protection requirements.

4. Legal Basis for Processing

Where required by applicable data protection law, we rely on one or more of the following legal grounds:

Contractual necessity: To process orders, manage accounts, arrange delivery, and provide services you request.

Legal obligations: To maintain records, comply with tax requirements, and respond to lawful requests.

Legitimate interests: To secure our website, prevent fraud, improve our services, and manage our business, provided these interests do not override your applicable rights.

Consent: Where you have given consent for activities such as certain marketing communications or non-essential cookies.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.

These technologies may be used to:

• Remember items in your shopping basket.

• Maintain account sessions.

• Support checkout and website security.

• Remember selected preferences.

• Measure website performance, where applicable.

• Support advertising or analytics services, if enabled.

Strictly necessary cookies may be used where required for the operation of services you request. Where applicable law requires consent for non-essential cookies, we will seek your consent before activating them.

You can manage available cookie preferences through our website’s cookie settings and, where appropriate, your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment providers to process transactions.

• Delivery and logistics companies to fulfil orders.

• Website hosting and technical providers to maintain our website.

• WooCommerce and related service providers where their services are used to operate the store.

• Analytics or marketing providers where applicable and subject to relevant privacy requirements.

• Professional advisers where necessary for legitimate business or legal purposes.

• Public authorities or regulators where disclosure is legally required.

We aim to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

Where required, we will take appropriate steps to ensure that third-party providers handle personal information in accordance with applicable law.

7. International Data Transfers

Some of our website hosting, payment, email, or other service providers may process information in countries outside your country of residence.

Where personal information is transferred internationally, we will take appropriate measures required by applicable law to protect it and ensure that the transfer is lawful.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal retention requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, website security tools, secure connections, appropriate software updates, and the use of reputable payment providers.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorised access to your account.

10. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Object to or request restrictions on certain processing activities.

• Request a copy of certain information in a portable format.

• Withdraw consent where processing is based on consent.

• Opt out of eligible marketing communications.

• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, contact us using the contact details published on our website. We may need to verify your identity before responding.

11. Marketing Communications

Where permitted by law, we may send information about products, offers, and updates that may interest you.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential service messages relating to your orders, account, or transactions.

We will obtain consent for electronic marketing where required by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or external services.

Those websites operate under their own privacy policies and practices. We are not responsible for the privacy, security, or content of external websites that we do not control.

We encourage you to review their privacy notices before providing personal information.

13. Children’s Privacy

Our website is intended for general customers and is not designed to knowingly collect personal information directly from children in circumstances where parental consent is legally required.

If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.

14. Privacy and Live Animal Enquiries

If you enquire about live parrots or other animals, we may use the information you provide to respond to your enquiry, arrange any applicable transaction, and address relevant delivery, documentation, or legal requirements.

Where necessary and lawful, relevant information may be shared with authorised delivery providers, veterinary professionals, or regulatory authorities involved in a transaction.

We will seek to limit such information to what is necessary for the relevant purpose.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or legal obligations.

The latest version will be published on this page with an updated revision date.

We encourage you to review this page periodically to remain informed about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your information is handled, please contact us through the contact details provided on our website.

Exotic Parrot & Cage
Website: https://exoticparrotandcage.com/

Please include sufficient information for us to understand your request. We will respond in accordance with applicable legal requirements.

Your privacy matters to us. We are committed to handling your information responsibly and transparently.